Frequently Asked Question (FAQ)
Registration and Verification
Please click https://sspay.my/index.php/access and submit the completed form to be registered and verified.
Please email email@example.com.
Please log in and click change password to change your password.
Please email to firstname.lastname@example.org (from your login email) if you have a new bank account details and your account status is pending. Or you can apply for a new account and link the new bank account details immediately.
Please email to email@example.com (from your login email) if you need to transfer unsettled total daily collection to a new bank account. The new bank account holder name and ID number must equal the old account holder name and ID number.
Payment failure can be related to many, many variables that are outside the control of SSPAY and banks. Please request the customer to pay again using different variables, e.g. a different bank during normal business hours.
We have different fee charges for different settlement number of days:
(i) RM 1.5 will be charged for Package Standard and it takes 1 day working to complete the settlement
(ii) 2.5% will be charged for every transaction using credit card and the settlement will take up to 10 working days.
SSPAY did not make settlement on Saturday, Sunday and federal public holiday.
Settlement day shall be the next settlement day if the present settlement day is a federal holiday.
Next day means anytime between 00:00–23:59.
Please note that you can experience a 24-hour delay occasionally due to bank system maintenance.
Please email the request to firstname.lastname@example.org.
You can only redirect settlement deposit to a new bank account if your current bank account is closed for any reason whatsoever.
The cost is free.
Please email the instruction using your current login email to email@example.com.
Please redirect my settlement deposit from: e.g. 123456789 (current verified bank account number with sspay) to: e.g. 987654321 (new verified bank account number with sspay)
Sorry, customer cannot be refunded using settlement deposit regardless if the customer paid twice or more for the same item.
It is our policy that all payments received by a merchant must be settled with the same merchant only.
Please refund the customer after the settlement is completed.
Please email the customer’s payment receipt to firstname.lastname@example.org, which can be retrieved from the history section of the customer’s online banking account.
It is compulsory in order for us to reconcile the payment with the bill, if any.