Frequently Asked Question (FAQ)


Please refer to


Please refer to


Log in > Dashboard > User Secret Key


Log in > Category >

Registration and Verification


Please click and submit the completed form to be registered and verified.


Please log in and click change password to change your password.

Please email to (from your login email) if you have a new bank account details and your account status is pending. Or you can apply for a new account and link the new bank account details immediately.

Please email to (from your login email) if you need to transfer unsettled total daily collection to a new bank account. The new bank account holder name and ID number must equal the old account holder name and ID number.

Credit and Prepaid


We did not charge any prepaid amount or credit. All amount will be deducted from the transaction.

Payment Method


Payment failure can be related to many, many variables that are outside the control of SSPAY and banks. Please request the customer to pay again using different variables, e.g. a different bank during normal business hours.


We have different fee charges for different settlement number of days:

(i) RM 1.5 will be charged for Package Standard and it takes 1 day working to complete the settlement

(ii) 2.5% will be charged for every transaction using credit card and the settlement will take up to 10 working days.

SSPAY did not make settlement on Saturday, Sunday and federal public holiday.

Settlement day shall be the next settlement day if the present settlement day is a federal holiday.

Next day means anytime between 00:00–23:59.

Please note that you can experience a 24-hour delay occasionally due to bank system maintenance.

You can only redirect settlement deposit to a new bank account if your current bank account is closed for any reason whatsoever.

The cost is free.

Please email the instruction using your current login email to


Please redirect my settlement deposit from: e.g. 123456789 (current verified bank account number with sspay) to: e.g. 987654321 (new verified bank account number with sspay)

Sorry, customer cannot be refunded using settlement deposit regardless if the customer paid twice or more for the same item.

It is our policy that all payments received by a merchant must be settled with the same merchant only.

Please refund the customer after the settlement is completed.

Please email the customer’s payment receipt to, which can be retrieved from the history section of the customer’s online banking account.

It is compulsory in order for us to reconcile the payment with the bill, if any.

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